Frequently Asked Questions
Do you deliver to my area?
We can deliver a hot tub with a 30 day warranty within an hour of Candler, NC. For deliveries over an hour away, we offer no warranty and additional charges may apply for mileage. No deliveries over two hours away.
You're out of my delivery zone. Can I come pick up the tub myself?
No. Due to insurance reasons, we cannot allow a customer to pick up a tub from our shop. Hot tubs are large, dangerous objects to move without the proper tools and training. Stay safe and let the pros handle it!
Can I purchase a hot tub online or over the phone?
No. All customers must physically come to the shop to ensure their chosen hot tub is right for them.
Your tubs are refurbished. What does that mean?
It means we've restored the tub as close to factory new as we can, while keeping your costs down! Each tub is thoroughly cleaned, repaired, and tested.
When you refurbish a tub, do you replace all major components?
No. To keep your cost down we only replace components that have failed or that are clearly going to fail in the future. If you want a certain part upgraded to new, our team will be happy to do it. However extra fees will apply.
What is included with your standard install?
We deliver the tub to your address, set it in your desired location, wire it to your existing electrical hookup, fill it with water, treat the water with start up chemicals and go over all operating procedures with the customer. Additional fees may be charged if the tub has to be taken up stairs, a large incline, if a crane has to be hired, etc...
What preparations do I make before delivery of my new tub?
You must have a flat, level surface for the tub to be placed. We recommend concrete, wood decking, or gravel. You must also already have the proper electrical source installed. We also require access to a water faucet and outdoor electrical hookups.
Do you finance?
No.
What forms of payment do you accept?
Cash, check, all major credit cards, paypal, and cash app.
When do I pay you?
Once you've picked out your tub we only require a $500 deposit. The remaining balance is due upon delivery and installation.